Privacy Policy - Highbury Skip Hire

At Highbury Skip Hire, we are committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services. By using our services, you consent to the practices described in this policy.

Introduction

Your privacy is of utmost importance to us. This policy explains the types of information we collect from you, how we use it, and the measures we take to protect your data. We strive to maintain transparency and provide you with control over your personal information.

Information We Collect

We collect information to provide better services to all our users.

Personal Data

While using our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

Name
Address
Email Address
Phone Number
Payment Information
Booking Details

Usage Data

We may also collect information on how the service is accessed and used. This usage data may include details such as:

IP Address
Browser Type
Pages Visited
Time and Date of Visit
Referral Source

How We Use Your Information

We use the collected data for various purposes, including:

Providing and Maintaining our Services: To deliver our skip hire services efficiently.
Processing Transactions: To process payments and manage bookings.
Improving Customer Service: To respond to your inquiries and support needs.
Personalizing User Experience: To tailor our services to your preferences.
Sending Notifications: To communicate updates, offers, and important information.
Analytics and Research: To understand usage patterns and enhance our services.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligations: To comply with legal and regulatory requirements.
Legitimate Interests: For purposes that do not override your fundamental rights and freedoms.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, under strict confidentiality agreements.

Examples of Data Sharing include:

Payment Processors: To handle transactions securely.
Delivery Partners: To ensure timely and accurate service delivery.
IT Services: To maintain and improve our online platforms.

We may also disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights and property.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Encryption: To protect sensitive data during transmission.
Access Controls: To limit access to your data to authorized personnel only.
Regular Audits: To review and enhance our security practices.
Secure Storage: To store data in secure databases with restricted access.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal data, including:

Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data under certain conditions.
Restriction of Processing: You can request that we restrict the processing of your data.
Data Portability: You can request to receive your data in a structured, commonly used format.
Objection: You can object to the processing of your data for specific purposes.

To exercise these rights, please contact us through the appropriate channels as outlined in this policy.

Third-Party Services

Our services may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party applications or services you use.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and any significant changes will be communicated to you through our services. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently received personal data from a child under 18, we will delete such information from our records.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers and databases located outside of your country of residence. By using our services, you consent to the transfer of your data to countries that may have different data protection laws than your country.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Automated Decision Making and Profiling

We do not engage in automated decision-making or profiling that affects you in any significant way. Our services are designed to ensure that human oversight is maintained in all decision-making processes involving your personal data.

Consent

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.